Privacy Policy
Effective Date: May 20, 2025 | Last Updated: 17 October 2026
Together (a trading brand of Dawson Family Group Ltd) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.
Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email address, password)
- Profile information (age range, family relationships)
- Communication content and preferences
- Feedback and support inquiries
- Payment information (for premium subscriptions)
- Device information and usage data
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services; personalise your experience; process transactions; send technical notices and support messages; monitor and analyse trends; and comply with legal obligations.
Information Sharing
We may share your information with your consent, with service providers who perform services on our behalf, to comply with legal requirements, in connection with a business transfer, or to protect our rights, privacy, safety, or property.
Data Security
We implement appropriate technical and organisational measures to protect your personal information. However, no electronic transmission or storage technology is 100% secure.
Children's Privacy
Together Families is for parents and carers aged 18 and over. We don't offer accounts to children or teenagers. When you use Grace or other tools you may describe your teenager's situation; please share only what you need to get helpful guidance. This information is treated as your account data and protected in the same way.
Sensitive information and AI
We process special category data, including health and wellbeing information about you or your teenager, only with your explicit consent under Article 9(2)(a) UK GDPR. You can withdraw consent at any time in your Profile. Grace, Luna and our community safety check use AI. Community posts and replies are automatically screened by keyword checks and an AI classifier. Posts that may be harmful are held for human review; posts suggesting someone may be at risk show support information to the poster and are flagged to our team. A person makes the final decision on any held post. AI replies are guidance, not professional advice.
Our legal bases
- Contract (Article 6(1)(b)): providing the service and subscription.
- Legitimate interests (Article 6(1)(f)): security, fraud prevention, community safety and improving the service.
- Legal obligation (Article 6(1)(c)): tax and accounting records.
- Explicit consent (Article 9(2)(a)): sensitive information.
Who processes your data for us
- OpenAI: AI replies and community safety screening, processing text you write.
- Stripe: payments, processing your name, email and payment details.
- Postmark — name, email address and email contents (for sending account and service emails)
- Neon: database hosting, storing account records and the information saved in your account.
- Replit: application hosting and file storage.
These services act as our processors under contract. We never sell your data.
When you open a video with a YouTube player, your browser also connects to YouTube, which receives network and device information such as your IP address and processes it under its own privacy policy.
International transfers
Some providers process data in the United States. We rely on appropriate safeguards such as the UK Extension to the EU-US Data Privacy Framework or the UK International Data Transfer Addendum to standard contractual clauses.
How long we keep your data
We keep your Grace conversations, Luna check-ins and Community posts while your account is open, and you can delete them at any time. When you delete your account, we delete this information. If an account has had no login and no subscription for 2 years, we'll email you, and delete the account 30 days later unless you log in. We keep payment records for 6 years and records of moderation and safeguarding decisions for 6 years, as the law and good safeguarding practice require. Email logs are kept for 12 months and expired login sessions for 30 days.
Your Rights Under UK GDPR
You have the right to access, correct, delete, restrict or object to processing, and to data portability. Contact us at support@together-families.app.
You can complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113), but we'd appreciate the chance to help first — contact support@together-families.app.
Community Forum Data
Premium members may participate in our Parent Community Forum. Posts, replies, reactions and moderation records are stored until deleted; cancelling membership does not automatically delete them. If you delete your account, your posts are permanently deleted.
Contact Us
Together is a trading brand of Dawson Family Group Ltd. Company registration: 16458012. ICO registration: ZB901659. Address: Strawberry Cottage, Mill Hill Lane, Tavistock, PL19 8NH. Email: support@together-families.app